About Us

Our mission

We aim to provide ethical, evidence-informed advanced telehealth services to individuals in custody and institutional populations —while supporting supervising professionals through accountable clinical

practice and respect for the structured operational demands of secure environments.


Our vision

To be a trusted advanced telehealth partner for institutional systems nationwide - providing secure, compliant, and data-informed healthcare delivery through innovation, integrity, and service.

Solving the Institutional Triple Threat

Radical Cost Reduction

By acting as a clinical safety valve, we eliminate the high premiums of emergency care and external logistics, significantly lowering facility operational budgets. 

Eliminating Transports

High-risk, non-critical medical transports are a liability. Our diagnostic accuracy ensures patients stay on-site safely, reducing security risks and logistical delay.

Chronic Care Management

Diabetes, Asthma, Hypertension, and much more are managed at the source. We provide evidence-based follow-ups that prevent chronic flare-ups from becoming emergencies. 

The Pillars We Stand By

Clinical Integrity

We are committed to delivering ethical, evidence-informed care guided by professional judgment and aligned with applicable regulatory and accreditation standards.

Security Coordination

Our services are structured to coordinate effectively within secure institutional environments, recognizing both operational requirements and the importance of independent clinical decision-making.

Operational Discipline

We apply disciplined processes, standardized documentation practices, and structured oversight designed to support institutional operations.

Technology-Enabled Access

We utilize secure, HIPPA-compliant telehealth infrastructure designed to support appropriate and timely access to specialty and behavioral healthcare services.

Continuity of Care

We facilitate coordinated clinical oversight across intake, chronic care, specialty consultation, and transition points within institutional systems.

Data-Informed Accountability

We use measurable performance indicators and structured reporting to support quality improvement and informed leadership decision-making.

Compassion with Professionalism

We recognize that institutional healthcare requires both clinical precision and human dignity - and we approach care with respect, steadiness, and professional integrity.

Executive Leadership

William Lothrop

EXECUTIVE DIRECTOR

william.lothrop@medcall.net


Former Acting Director of the Federal Bureau of Prisons with over 30 years of experience. Bill rose from Correctional Officer to overseeing 122 federal facilities and 35,000 employees. He brings unparallel institutional knowledge to MedCall.