About MedCall
Delivering secure, technology-enabled healthcare solutions designed specifically for correctional, detention, and institutional environments. Combining clinical excellence, operational discipline, and real-world experience to strengthen healthcare access and continuity of care.
Our mission
We aim to provide ethical, evidence-informed advanced telehealth services to individuals in custody and institutional populations —while supporting supervising professionals through accountable clinical practice and respect for the structured operational demands of secure environments.
Our vision
To be a trusted advanced telehealth partner for institutional systems nationwide - providing secure, compliant, and data-informed healthcare delivery through innovation, integrity, and service.
Leadership Built on Experience
MedCall's leadership team brings decades of experience in healthcare, medicine, corrections, technology, and operational management. Together, they provide a unique combination of clinical expertise and institutional knowledge that helps facilities navigate today's healthcare challenges.
William Lothrop
EXECUTIVE DIRECTOR
william.lothrop@medcall.net
Former Deputy Director and Interim Director of the Federal Bureau of Prisons, with over 30 years of experience. Bill rose from Correctional Officer to overseeing 122 federal facilities and 35,000 employees. He brings unparalleled institutional knowledge to MedCall.
Why We Exist
Institutional healthcare environments face unique challenges. Provider shortages, growing behavioral health demands, transportation risks, chronic disease management, and increasing regulatory expectations can place significant strain on facility operations. MedCall was created to bridge these gaps by providing timely access to healthcare professionals, advanced diagnostic technology, and coordinated clinical oversight that supports both patient care and institutional objectives.
The MedCall Difference
Reduce Costs
By providing healthcare services remotely and expanding access to specialists, MedCall helps facilities reduce unnecessary emergency utilization and healthcare-related operational expenses.
Reduce Transportation Risk
Many healthcare needs can be evaluated and managed on-site through telehealth and advanced diagnostics, helping facilities reduce transportation costs, security concerns, and scheduling delays.
Strengthen Chronic Care Management
Structured chronic disease programs help facilities proactively manage diabetes, hypertension, asthma, cardiovascular disease, and other long-term health conditions before they escalate into emergencies.
The Principles That Guide Our Work
Clinical Integrity
We deliver ethical, evidence-informed healthcare guided by professional judgment and established clinical standards.
Security Coordination
Our services are designed to operate effectively within secure facilities while supporting independent clinical decision-making.
Operational Discipline
Structured processes, documentation standards, and oversight practices support consistent service delivery.
Technology-Enabled Access
Secure telehealth technology expands access to specialty, primary care, and behavioral health services.
Continuity of Care
Coordinated oversight supports patients through intake, treatment, specialty consultation, and transition points.
Data-Informed Accountability
Performance reporting and meaningful metrics help improve care quality and support better decision-making.
Ready to Improve Healthcare Access?
Learn how MedCall can help your organization improve clinical access, strengthen continuity of care, and reduce operational challenges through technology-enabled healthcare solutions.